The Bader Essential Starter Kit
Your on-the-go glow brought to you by Augustinus Bader and the unique TFC8 complex that runs throughout the ground-breaking range. With everything you need for your next trip away, you can rest easy knowing your skins needs have been catered for from cleanse to comforting hydration in The Starter Kit featuring The Rich Cream.
The ultimate cleansing ritual, The Cream Cleansing Gel (now vegan!) offers a gentle cleanse for morning and night that conditions and prepares your complexion for the rest of your skin care routine. Efficacious but non-stripping, this sloughs away dirt and debris to leave your skin clear, alongside the renowned TFC8 complex and rose water to reduce redness, clarify and rejuvenate your visage. Working to gently resurface while balancing skin and dispelling dullness, it's time to introduce you to the toner-meets-chemical exfoliant-meets-hydrating essence - The Essence, which preps your skin to perfection. This cutting-edge formula boasts a phenomenal buffet of balancing, brightening ingredients - including the proprietary TFC8 Complex - to supplement skin's renewal processes. Fusing the potency and richness of a decadent face oil with their own fast-absorbing delivery system, The Face Oil is deeply nourishing and restorative - all with a light-as-a-feather, radiant finish. Infused with the hero TFC8 complex and an impressive cocktail of botanical oils: conditioning babassu and hazelnut, antimicrobial karanja and renewing pomegranate this concoction deeply hydrates your skin. Phewpf!. Completing your self-care ritual, the revolutionary face cream inspired by 30 years of research and innovation is the iconic The Rich Cream. A more intense concoction that its predecessor and best-suited to normal to dry skin types, this features richly moisturising argan, avocado and evening primrose oils alongside the advanced TFC8 complex to stimulate skin's renewal and ward off environmental damage in a vegan-friendly and nourishing formula. With two 30ml sizes, one 15ml and one 10ml this has our travel skin care packing sorted
The Cleansing Gel: Apply over damp skin. Gently massage in circular motions to form a lather. Rinse thoroughly with warm water.
The Essence: After cleansing, use a cotton pad to apply as desired to clean and dry skin, on the face and neck. Allow the toner to penetrate the skin for a few moments before applying your Augustinus Bader moisturizer.
The Rich Cream: For optimum usage, on cleansed, dry skin, smooth two pumps over the face, neck and decollete morning and evening.
The Face Oil: Apply to clean, dry skin as desired. *The Willow Girls recommend pairing it with your jade roller, gua sha or morning lymphatic massage
E-Commerce Purchase Policy:
- All sale items, as well as jewelry, skincare, makeup, shoes, bags, hats, scarves, wraps/ponchos, gift items, and accessories, are FINAL SALE ITEMS and are not eligible to be returned.
- Shipping charges are non-refundable
- Once packages are picked up from Willow by USPS, UPS, or other mail carriers, we are no longer responsible for any lost, damaged, or missing packages (this includes packages that are marked delivered by mail carrier).
Willow’s e-commerce money-back return policy:
- Items must be unworn, with tags attached, and in their original condition.
- Willow does not cover the cost of shipping to return your package.
- Shipping charges are non-refundable
- All returns will incur a $5 restocking fee
- You may return e-commerce merchandise to Willow + Mercer in 30Ave, but your refund will not be processed until the merchandise is received in our warehouse. We are unable to issue refunds from our store locations.
- This return policy is only applicable to our online shop and not for in-store purchases at our Rosemary, Alys, and Inlet Beach locations.
Steps for shipped returns:
- Request a Return Authorization Number via email to PR@WearWillow.com within 3 days of receiving your order so we can approve the items you want to return.
- Put the Return Authorization number on the UPS or FEDEX shipping label. Returns must be accompanied by a copy of your packing slip. USPS shipments will not be accepted. Boxes received without a Return Authorization number will be returned to the sender.
- All item(s) must be received back to the Willow warehouse at the address provided below within 7 days of your emailed approval.
Please ship return items to:
Willow Headquarters
Steps for local pickup returns:
- Request a Return Authorization Number via email to PR@WearWillow.com within 7 days of receiving the digital prompt that your order is ready so we can approve the items you want to return or exchange. Any items picked up after the 7-day window are not eligible for return requests.
- Return merchandise to Willow + Mercer, 12805 US HWY 98 E, Unit S101, Inlet Beach, FL 32461with the RA Number.
- Your refund will not be processed until the merchandise is received in our warehouse. We are unable to issue refunds from our store locations.
If you received a damaged or defective item, please contact us via email at PR@WearWillow.com within 48 hours of receiving the damaged item. Please include your Order Number and DAMAGE in the subject line.
For questions or concerns, please feel free to contact us at:
850-909-0009 or PR@WearWillow.com between the hours of 9 am-5 pm CST Monday through Friday.
*This return policy is only applicable to our online shop and not for in store purchases at our Rosemary, Alys and Inlet Beach locations.
Willow Shipping:
OUR PROCESSING TIME is 1-2 business days and does not include the shipping time.
ORDERS PLACED ON FRIDAY will not be processed until Monday as our warehouse is closed on Saturday + Sunday. This applies to shipped orders as well as local pick up orders.
PO BOX & APO U.S. Addresses will be shipped via USPS. We do not ship to international PO boxes.
WILLOW IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES // Once packages are picked up from Willow by USPS, UPS or other mail carriers, we are no longer responsible for any lost, damaged or missing packages (this includes packages that are marked delivered by mail carrier).
If your package arrives damaged, you must contact our Customer Care team within 48 hours of receiving your order at pr@wearwillow.com
INFORMATION ACCURACY // Please confirm your address and all information before submitting your order at checkout. If you intend to pick up your package please mark your order "LOCAL PICKUP" before completing the payment process.
DUTIES AND TAXES FOR INTERNATIONAL ORDERS // WILLOW is not in control of any country specific tariffs or duties imposed on your order by our respective government. Taxes + duties will likely be charged on the items you order. If taxes + duties are placed on your package by officials, the fee will be your responsibility. If you used a promotional code on your order, you will be charged taxes + duties on the original price of the items. We are legally obligated by Border Agencies to show the original price of items purchased on the shipping label.
