STURM Winter Skin Kit
This Winter Skin Kit is a luxurious way to protect and nurture your skin through the colder months. Offering the perfect combination of lipids and antioxidants, this 7-piece set helps to seal, nourish and hydrate your skin for a refreshed and balanced complexion. Packaged in an emerald green, travel-friendly puffer bag, it is an exquisite holiday gift for the skin care guru on your list. Made in Germany.
SEVEN-PIECE SET INCLUDES
- Cleanser, 1.7 oz.
- Face Mask, 0.6 oz.
- Night Serum, 0.34 oz.
- Calming Serum, 0.34 oz.
- Super Anti-aging Eye Cream, 3g
- Super Anti-aging Face Cream, 0.5 oz.
- Lip Balm, 3g
WHO IT'S FOR
All Skin Types.
HOW TO USE IT
CLEANSER: Shake before use. Pump a little foam into your hand and smooth over the face using circular movements. Then rinse off thoroughly with lukewarm water. FACE MASK: Apply at least 2-3 times a week, after cleansing. Leave it on for 10- 15 minutes, allowing the FACE MASK to soak into the skin before removing with lukewarm water. For an intensive treatment, leave on until it is dry and no longer visible before rubbing off in gentle motions. NIGHT SERUM: In the evening, apply a pipette length to the palm and apply over the face. When the NIGHT SERUM is absorbed, apply Dr Sturm’s CALMING SERUM. CALMING SERUM: Apply to the face. Wait for the serum to absorb before applying a suitable Dr. Barbara Sturm face cream. SUPER ANTI-AGING EYE CREAM: Apply gently to the delicate skin around the eyes. Use AM and PM. SUPER ANTI-AGING FACE CREAM: Apply to the face, neck and décolleté in the AM and PM as well as the delicate areas around the eyes. LIP BALM: Smooth onto lips. Apply generously after exposure to the elements.
E-Commerce Purchase Policy:
- All sale items, as well as jewelry, skincare, makeup, shoes, bags, hats, scarves, wraps/ponchos, gift items, and accessories, are FINAL SALE ITEMS and are not eligible to be returned.
- Shipping charges are non-refundable
- Once packages are picked up from Willow by USPS, UPS, or other mail carriers, we are no longer responsible for any lost, damaged, or missing packages (this includes packages that are marked delivered by mail carrier).
Willow’s e-commerce money-back return policy:
- Items must be unworn, with tags attached, and in their original condition.
- Willow does not cover the cost of shipping to return your package.
- Shipping charges are non-refundable
- All returns will incur a $5 restocking fee
- You may return e-commerce merchandise to Willow + Mercer in 30Ave, but your refund will not be processed until the merchandise is received in our warehouse. We are unable to issue refunds from our store locations.
- This return policy is only applicable to our online shop and not for in-store purchases at our Rosemary, Alys, and Inlet Beach locations.
Steps for shipped returns:
- Request a Return Authorization Number via email to PR@WearWillow.com within 3 days of receiving your order so we can approve the items you want to return.
- Put the Return Authorization number on the UPS or FEDEX shipping label. Returns must be accompanied by a copy of your packing slip. USPS shipments will not be accepted. Boxes received without a Return Authorization number will be returned to the sender.
- All item(s) must be received back to the Willow warehouse at the address provided below within 7 days of your emailed approval.
Please ship return items to:
Willow Headquarters
Steps for local pickup returns:
- Request a Return Authorization Number via email to PR@WearWillow.com within 7 days of receiving the digital prompt that your order is ready so we can approve the items you want to return or exchange. Any items picked up after the 7-day window are not eligible for return requests.
- Return merchandise to Willow + Mercer, 12805 US HWY 98 E, Unit S101, Inlet Beach, FL 32461with the RA Number.
- Your refund will not be processed until the merchandise is received in our warehouse. We are unable to issue refunds from our store locations.
If you received a damaged or defective item, please contact us via email at PR@WearWillow.com within 48 hours of receiving the damaged item. Please include your Order Number and DAMAGE in the subject line.
For questions or concerns, please feel free to contact us at:
850-909-0009 or PR@WearWillow.com between the hours of 9 am-5 pm CST Monday through Friday.
*This return policy is only applicable to our online shop and not for in store purchases at our Rosemary, Alys and Inlet Beach locations.
Willow Shipping:
OUR PROCESSING TIME is 1-2 business days and does not include the shipping time.
ORDERS PLACED ON FRIDAY will not be processed until Monday as our warehouse is closed on Saturday + Sunday. This applies to shipped orders as well as local pick up orders.
PO BOX & APO U.S. Addresses will be shipped via USPS. We do not ship to international PO boxes.
WILLOW IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES // Once packages are picked up from Willow by USPS, UPS or other mail carriers, we are no longer responsible for any lost, damaged or missing packages (this includes packages that are marked delivered by mail carrier).
If your package arrives damaged, you must contact our Customer Care team within 48 hours of receiving your order at pr@wearwillow.com
INFORMATION ACCURACY // Please confirm your address and all information before submitting your order at checkout. If you intend to pick up your package please mark your order "LOCAL PICKUP" before completing the payment process.
DUTIES AND TAXES FOR INTERNATIONAL ORDERS // WILLOW is not in control of any country specific tariffs or duties imposed on your order by our respective government. Taxes + duties will likely be charged on the items you order. If taxes + duties are placed on your package by officials, the fee will be your responsibility. If you used a promotional code on your order, you will be charged taxes + duties on the original price of the items. We are legally obligated by Border Agencies to show the original price of items purchased on the shipping label.
