Return Policy

 *Willow Ecommerce Holiday Return Policy:

Willow’s Ecommerce items are eligible for a full money back return of the item(s) if:

  • Send us an email at within 3 days of receiving your order so we can approve the items you are wanting to return.
  • All item(s) are received back to the address provided below within 7 days of your emailed approval.
  • Items must be un-worn, with tags attached and in the same original condition.
  • Returns must be accompanied with a copy of your packing slip
  • All sale items are Final Sale
  • Shipping charges are non-refundable
  • Box must have a Return Authorization number on the shipping label. (see below)
  • All returns will incur a $5 restocking fee 

YOU MUST CONTACT US VIA EMAIL at to obtain a Return Authorization number. Boxes received without a Return Authorization number will be returned to sender. Once a number is generated for your return, it must be clearly written on the shipping label. (i.e. RA #100)

(Unauthorized returns may be charged a 20% restocking fee)


Please return items to:

Willow + Mercer

Attn: Ecommerce Returns (and include the RA# on the shipping label)

12805 US Hwy 98 East

Suite S101

Inlet Beach, Fl 32461


Once we have received your approved return, we will refund the card used in the original transaction less the shipping charges and re-stocking fee. 

Jewelry, skincare, makeup, shoes, bags, hats, scarves, wraps/ponchos, gift items and  accessories are FINAL SALE ITEMS.

For questions or concerns, please feel free to contact us at:

850-909-0009 or


Please know, we are a small business, so if you need to return an item, the sooner you can get it back to us would be greatly appreciated. 


(This return policy is only applicable to our online shop and not for in store purchases at our Rosemary, Seaside and Inlet Beach locations.)